Contact Us

We’re Here to Help – 24/7 Support Available

Get In Touch With Our Team

Need help with your account, have questions about payments, or facing technical issues? Our support team is available around the clock to assist you. Choose the contact method that works best for your situation.

    Customer Support Channels

    Live Chat – Fastest Response

    Our live chat feature connects you with a support representative within 2-3 minutes. This is the fastest way to resolve most issues.

    How to access: Look for the chat icon in the bottom right corner of any page. Click it and start typing your question. Works best for quick questions and immediate issues.

    • Available: 24 hours a day, 7 days a week
    • Response time: 2-5 minutes
    • Best for: Account issues, payment queries, technical problems, general questions

    Customer Care Helpline

    Prefer speaking to someone directly? Our helpline operates 24/7 with Hindi and English speaking representatives.

    How to find the number: Log into your account and check the footer section or your account dashboard. The number is visible to registered users only.

    • Available: 24/7
    • Languages: Hindi, English
    • Best for: Complex issues, account verification problems, urgent matters

    Email Support

    Email works best for non-urgent issues that require detailed explanations or documentation.

    • How to contact: Find the support email address in your account dashboard or website footer.
    • Response time: Within 12-24 hours
    • Best for: Detailed complaints, document submissions, account closure requests, legal inquiries

    Tips for faster response:

    • Include your registered mobile number or email
    • Attach relevant screenshots
    • Provide transaction IDs for payment issues
    • Be specific about your problem
    • Use a clear subject line

    WhatsApp Support

    WhatsApp support is available for quick queries and updates. Find the WhatsApp number in your account dashboard after logging in.

    • Available: 24/7
    • Response time: 5-15 minutes
    • Best for: Quick questions, promotion inquiries, bonus status checks
    • Note: WhatsApp support cannot handle payment issues or account verification. Use live chat or phone for those matters.

    What Information to Provide

    Help us help you faster by providing these details when contacting support:

    For Account Issues

    • Registered mobile number or email address
    • Username
    • Description of the problem
    • When the issue started
    • Steps you’ve already tried

    For Payment Issues

    • Transaction ID or reference number
    • Payment method used (UPI, Paytm, bank transfer)
    • Amount deposited or withdrawn
    • Date and time of transaction
    • Screenshot of transaction confirmation
    • Screenshot of your account balance

    For Technical Problems

    • Device type (Android/iOS, phone model)
    • Operating system version
    • App version (if using mobile app)
    • Browser name and version (if using website)
    • Screenshot of error message
    • Exact steps that trigger the problem

    For Betting Disputes

    • Bet ID or reference number
    • Event name and date
    • Market type (match winner, over/under, etc.)
    • Stake amount and odds
    • Why you believe the settlement is incorrect
    • Supporting evidence if available

    Response Times

    Contact MethodAverage Response TimeBest Used For
    Live Chat2-5 minutesUrgent issues, quick questions
    Phone HelplineImmediate (wait time 1-3 mins)Complex problems, verification
    WhatsApp5-15 minutesQuick queries, status updates
    Email12-24 hoursDetailed complaints, documentation

    Common Issues and Quick Solutions

    Before contacting support, check if your issue has a quick fix:

    Can’t Login

    • Check if Caps Lock is on
    • Try “Forgot Password” option
    • Clear browser cache and cookies
    • Try a different browser or device

    Deposit Not Showing

    • Wait 5-10 minutes for processing
    • Check transaction status in your payment app
    • Refresh your account balance
    • Log out and log back in

    App Not Working

    • Close and restart the app
    • Check for app updates
    • Clear app cache
    • Restart your phone
    • Reinstall the app if problem persists

    Withdrawal Pending

    • Check if KYC verification is complete
    • Ensure you’ve met wagering requirements
    • Wait 24-48 hours for processing
    • Check if you’ve provided correct payment details

    Office Hours for Special Requests

    While customer support operates 24/7, certain requests are handled during business hours (10 AM – 6 PM IST, Monday to Friday):

    • Account closure requests
    • Legal inquiries
    • Partnership proposals
    • Media inquiries
    • Affiliate program questions

    Escalation Process

    If your issue isn’t resolved through regular support channels:

    • Step 1: Request to speak with a supervisor during your support interaction
    • Step 2: If still unsatisfied, ask for your case to be escalated to the compliance team
    • Step 3: Compliance team reviews your case within 3-5 business days
    • Step 4: You receive a detailed response via email with the final decision

    Feedback and Suggestions

    We value your feedback. Whether you want to report a problem, suggest a new feature, or share your experience, we want to hear from you.

    Send feedback through:

    • Feedback form in your account settings
    • Email to our support team
    • Social media channels

    We review all feedback and use it to improve our platform. While we can’t respond to every suggestion individually, your input directly influences our development priorities.

    Start Live Chat Now

    Our support team is trained to handle all types of inquiries professionally and efficiently. Don’t hesitate to reach out whenever you need assistance.